Return & Refund Policy
Last Updated: February 27, 2023
Thank you for choosing RODLOK. If you are not completely satisfied with your purchase, please review our policy on refunds and returns. This Return and Refund Policy outlines the terms and conditions applicable to all products purchased from us.
Interpretation The capitalized terms used in this policy have specific meanings defined under the following conditions. These definitions apply regardless of whether the terms appear in singular or plural form.
Your Order Cancellation Rights You have the right to return your order within 30 days of receiving the goods. To initiate a return, please provide a clear statement of your decision by visiting this page on our website: [insert website link]. We will process your refund within 14 days from the day we receive the returned goods. The refund will be issued using the same payment method used for the original order, with no additional fees incurred by you.
Conditions for Returns To be eligible for a return, please ensure that:
- The goods were purchased within the last 30 days.
- The goods are in their original packaging. Please note that certain goods are not eligible for return, including:
- Goods made to your specifications or personalized.
- Goods unsuitable for return due to health or hygiene reasons, once unsealed after delivery.
- Goods that have been inseparably mixed with other items after delivery. We reserve the right to refuse returns that do not meet the above conditions in our sole discretion. Refunds are only available for regular-priced goods. Sale items are not eligible for refunds unless prohibited by applicable law.
Returning goods, you are responsible for the cost and risk of returning the goods to us. Please send the goods to the following address: [insert address]. We recommend using an insured and trackable mail service to ensure the safe return of the goods. We are unable to issue a refund without actual receipt of the goods or proof of return delivery.
If you have any further questions or require assistance, please don't hesitate to contact our customer support team. We are here to help and ensure your satisfaction with your RODLOK purchase.